Dianne is the Supervisor of our Personal Lines department. She is a valuable part of our organization. Here is a quick Q & A with Dianne!
What is your role at KRA?
I’m the supervisor of the Personal Lines department. In addition to having the same duties of an Account Manager, I help the other Personal Lines Account Managers and make sure the department is running smoothly.
I have helped out with the switchboard, billing, and with various tasks in the Life and Commercial Lines departments at different times. Currently, I also handle downloads, provide back up for new business logging and assist coworkers with anything they need.
What would people never guess you do in your role?
I try to lead by example. My coworkers in the Personal Lines department respect my knowledge and understand my experience. When anyone needs help or is unsure, they are not afraid to come to me with questions. We have a mutual respect for each other.
What aspect of your role do you enjoy the most?
Definitely working with my clients and helping them with all their insurance needs, but I also enjoy helping and working with my co-workers.
Before working here, what was the most unusual or interesting job you’ve ever had?
I have been working at KRA for 28 years. I do not remember a more diverse and interesting job other than KRA. I really do love my job!
What kinds of hobbies and interests do you have outside of work?
I enjoy shopping, movies, car shows, concerts and dinner with friends and family.
What is one thing you couldn’t live without?
What is your hidden talent or an interesting fact about you?
I ride a motorcycle, and I’m the voice of KRA on the office’s phone system.
What is your favorite movie and book? Why?
I have way too many to list or pick a favorite.
What is your motto, personal mantra, or favorite quote?
Live life to its fullest; don’t settle for less. Life isn’t about finding yourself; it’s about creating yourself. Excellence does not require perfection. Change your thoughts and you change your world.
When are you happiest?
I try to be happy and have a positive attitude every day, but I’m especially happy when I’m with my husband, family, and friends.