Joan works as a Client Manager in our Personal Lines department and is a vital part of our team. Here is a quick Q & A with Joan!
What is your role at KRA?
I am a Client Manager in our Personal Lines department. I handle all aspects of service including billing, changes, quotes, and more.
What would people never guess you do in your role?
I try to educate clients on insurance, especially young clients.
What aspect of your role do you enjoy the most?
I enjoy contact with my clients and getting to know them. I am fortunate to have so many nice ones.
Before working here, what was the most unusual or interesting job you’ve ever had?
I worked in importing and exporting for a Japanese trading company.
What kinds of hobbies and interests do you have outside of work?
I enjoy spending time with friends, going to movies, going out to dinner, and travel.
What is one thing you couldn’t live without?
My sons and my grandchildren.
What is your hidden talent or an interesting fact about you?
I have the ability to calm down clients when they are upset.
What is your favorite movie and/or book? Why?
My most recent favorite is Me Before You. I saw the movie and read the book.
What is your motto, personal mantra, or favorite quote?
If you wait till everything is perfect, you will never begin.
When are you happiest?
I’m happiest when I’m visiting with my three young grandchildren.