Roseann works as a Account Manager in our Personal Lines department. She is a vital part of the organization. Here is a quick Q & A with Roseann!
What is your role at KRA?
I am a Personal Lines Account Manager here at KRA Agency Partners. My job entails working very closely with my clients and making sure that their insurance needs are met as well as alleviating their concerns. My workday starts with pulling our company reports so that my coworkers and I can process our clients’ daily activities. When needed, I complete and assign the all-important company download, speak with my clients, work with our company representatives, process new business applications, and review and remarket renewals, cancellations, and endorsements. I also requote business for our Account Executives and their clients.
What would people never guess you do in your role?
Knowing that most people don’t understand insurance, I try very hard to empower my clients with as much information as possible about their coverages. With this, I have formed a trust with my clients.
What aspect of your role do you enjoy the most?
I really enjoy getting to know my clients on a more personal level. We have formed a mutual respect and friendship along the way.
Before working here, what was the most unusual or interesting job you’ve ever had?
I would say when I worked in retail. The different types of people you meet are amazing and sometimes a little scary.
What kinds of hobbies and interests do you have outside of work?
I love to travel with my amazing husband and wonderful friends.
What is one thing you couldn’t live without?
Actually, it’s my two precious grandsons, Ryan and Alexander. They bring such happiness to my life.
What is your hidden talent or an interesting fact about you?
I’ve been told that I should hang a shingle outside my door saying, “The doctor is in…” I can be a very good listener.
What is your favorite movie and/or book? Why?
It’s very difficult to choose a favorite movie. I have so many. I love comedies and love stories.
What is your motto, personal mantra, or favorite quote?
Enjoy life to its fullest, as it can be way too short!
When are you happiest?
I’m happiest when I’m with my husband, my children, my adorable grandsons, and my friends.